Privacy Policy
Effective date: 2 September, 2025
At IOR/EOR, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website or engage with our Importer & Exporter of Record services.
1 - Information We Collect
We collect information in the following ways:
- Personal Information you provide: Name, email address, phone number, company, and other details when you complete a contact form, request a quote, or communicate with us.
- Business Information:Shipping details, customs documentation, and compliance information necessary for providing Importer of Record (IOR) or Exporter of Record (EOR) services.
- Technical Information: IP address, browser type, device information, and browsing behavior collected via cookies and analytics tools.
2 - How We Use Your Information
We use the information we collect for purposes including:
- Delivering Importer & Exporter of Record services.
- Responding to inquiries, quote requests, and support tickets.
- Managing compliance documentation for customs and regulatory authorities.
- Sending service updates, newsletters, or marketing materials (only if you consent).
- Improving website functionality and customer experience.
- Meeting legal, tax, and regulatory obligations.
3 - Data Sharing & Disclosure
We do not sell or rent your personal data. We may share information in limited circumstances:
- Service Providers: With trusted partners who assist with logistics, IT, analytics, or customer service — under confidentiality agreements.
- Legal Requirements: If required by law, regulation, customs authority, or court order.
- Business Transactions: In connection with a merger, acquisition, or restructuring.
4 - Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site performance, and support marketing.
- You can adjust your browser settings to refuse cookies, but some features may not work correctly.
- Analytics cookies help us understand how visitors use our website.
5 - Data Retention
We retain personal information only for as long as it is necessary:
- To provide our services.
- To meet legal, tax, or compliance obligations.
- To resolve disputes and enforce agreements.
When no longer needed, data is securely deleted or anonymized.
6 - Your Rights
Depending on your location, you may have rights including:
- Accessing the personal data we hold about you.
- Requesting correction or deletion of your information.
- Withdrawing consent for marketing communications.
- Objecting to or restricting certain processing activities.
To exercise these rights, please contact us: info@ioreor.com